Noora is the Group’s Director for Strategic Accounts.
She has been with Network for 11 years, during which she has successfully led procurement and customer service initiatives that have optimized costs and improved supplier and partner relationships, ensuring that the organization maintains its competitive edge in the market.
Noora spearheaded the establishment of the Quality & Excellence Department, implementing robust management systems and excellence frameworks that have significantly enhanced service delivery and compliance with industry standards.
As a leader in the Group Customer Experience & Client Relationship Unit, she has developed and executed strategies that have transformed not only customer interactions resulting in improved satisfaction scores but also promising client loyalty.
Prior to her current role at Network, Noora worked in Dubai Bank, Dubai World, & DP World for several units including Finance, Bank Operations and Quality.
Noora holds a Master’s degree in Innovation and Change Management and a Bachelor’s Degree in Quality Management from Hamdan Bin Mohammed University.
