Fraud Shield Services

Comprehensive and smart chargeback protection for SME merchants.

Gain added protection from fraud and service chargeback losses. Enjoy peace of mind and business continuity by mitigating financial and reputational risks associated with fraud.

Protection against fraud and chargebacks

Merchants are protected from fraudulent transactions and service-not-rendered chargebacks, reducing financial and reputational losses.

Peace of mind for merchants

Network absorbs the covered chargeback losses, so merchants can focus on their core business activities without worrying about fraud risks.

Business continuity

Fixed monthly fees for Fraud Shield Services provide predictability in expenses and help merchants manage their cash flow effectively.

One-of-a-kind solution

A unique solution in the market offers chargeback protection for both POS and e-commerce transactions covering loss on behalf of the merchant.

More options means more business

High-Risk Merchants

  • Coverage: AED 100,000
  • AED 20,000 service-related
  • *AED 80,000 fraud-related

Medium-Risk Merchants

  • Coverage: AED 50,000
  • *AED 10,000 service-related

Low-Risk Merchants

  •  Coverage: AED 25,000
  • *AED 5,000 service-related
  • *AED 20,000 fraud-related

FAQs

Fraud Shield is a service designed for merchants, covering both fraud-related and service-not-rendered chargebacks.

All merchants in the UAE, excluding restaurants, schools, and hospitals.

New merchants are provided this service as part of onboarding; existing merchants can reach out to their Relationship Managers for enrollment.

Fees and coverage amounts vary based on the merchant's risk segment, for smaller merchants it ranges from AED 29 to AED 149 per month, with coverage from AED 25,000 to AED 100,000. For larger merchants pricing and coverage is decided on a 1:1 basis.

No additional documents are required. Enrollment is managed through Network’s existing merchant onboarding system.

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