As we all respond to the continuing COVID-19 coronavirus outbreak, the well-being of our customers and employees is our top priority. Wherever needed, we are adapting how we operate to keep people safe, while also maintaining the high levels of service our customers expect.
So far, the only proven method of preventing the spread of COVID-19 is to minimise the transfer between people. With this in mind, we are encouraging our customers to clean and sanitize their POS terminals at regular intervals by following the steps mentioned below:
Turn off your device.
Unplug it from power source.
Clean it using alcohol-based wipes/swabs.
Once completely dry, plug back the terminal and power up.
Never spray, coat or pour any liquid, sanitizer, or disinfectant directly onto the device.
Never use bleach, hydrogen peroxide, thinner, trichloroethylene, or ketone-based solvents – they can deteriorate plastic and rubber.
Refrain from vigorously scrubbing and shaking the terminal(s) to prevent triggering a tamper alert.
Electrostatic Discharge (ESD): Refrain from vigorously rubbing with a dry towel or similar actions, which can cause ESD and trigger a tamper alert.