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UAE
  • UAE
  • KSA
Get Started new
Find information, services, or support
UAE
  • UAE
  • KSA

How can we help you?

Do you need technical product support? Do you have a special request? We are ready to assist you.

I am looking for:

  • Merchant Solutions
  • Processing Solutions

Need help with payments? Get expert support for POS, e-commerce, and contactless transactions.

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For further complaints reach out to: writetous@network.global

Customer Complaint Resolution Mechanism

Need help with payment processing? Get expert support for secure, seamless transactions.

Are you an existing customer?
New customer

FAQs

You can contact Network International's customer support through its 24/7 UAE helpline at 800 4448. Businesses can also use the Get Help form to submit support requests, complaints or feedback. For specialised assistance, merchants can contact their dedicated Relationship Manager or the relevant support team.

Merchants experiencing technical issues with the N-Genius Online payment gateway can contact the dedicated e-commerce support team at ecomsupport@network.global. They can also submit a request through the Get Help page, providing relevant details about the integration, payment errors or transaction issues to help the support team investigate.

If you experience issues with your POS machine, such as connectivity problems, transaction failures, printing errors or device malfunctions, you can contact the Network International Help Desk at 800 4448. You can also submit a support request through the Get Help page with your Merchant ID and a brief description of the issue.

If a payment transaction is unsuccessful, check the transaction details and the status displayed on your payment terminal or payment gateway. If the issue persists, contact Network International support or submit a request through the Get Help form. Include the relevant transaction details and Merchant ID to help the support team investigate the issue.

Merchants can request a refund through an enabled POS terminal, the e-commerce payment gateway or by submitting an email request to the relevant support team. Refund requests generally require transaction details, including the Merchant ID, transaction date, authorisation code and refund amount. Refunds are subject to the applicable processing requirements.

Merchants can visit the Network International FAQs page for guidance on common payment and merchant service queries, including POS troubleshooting, refunds, account updates, settlement information and technical support. For issues that require individual assistance, merchants can submit a request through the Get Help page or contact the relevant support team.
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