Compliance - Network International

Compliance

When you align with Network International, be it as a card-issuing financial institution, a programme manager, a card processor or a merchant acquirer, you are assured compliance with all industry securities standards.

Our industry-leading experts, with decades of industry experience, ensure a secure environment to protect your business and sensitive client data, bringing real value to your organisation. We’re here to help you meet all of your compliance goals, both large and small.

Network International also continuously invests in state-of-the-art tools and technologies to protect client data and that of their customers throughout the payment transaction cycle.

The number of compliance certifications we’ve earned bear testimony to the efforts we make to ensure compliance with the relevant laws and regulations, including:

PCI-DSS

As part of ensuring security of cardholder data and complying with Data Security Standards of the Payment Card Industry, Network International undertook initiatives to comply with the PCI DSS standard and became a PCI DSS certified organisation in 2010. The PCI Standard is mandated by the Card Schemes and administered by the Payment Card Industry Security Standards Council.

PCI PIN SECURITY

The PCI PIN Security Programme ensures all participants in the acquiring transaction processing chain maintain the highest level of Personal Identification Number (PIN) security.

The confidentiality of cardholder PINs used in transactions depends on all payment system participants complying with the following applicable requirements:

Payment Card Industry PCI PIN Security Requirements
PCI PIN-Entry Device Security Requirements
PCI Encrypting PIN Pad Security Requirements
PCI Point of Interaction Requirements

These requirements are designed to ensure the secure transmission of cardholder PINs from the point of entry. PIN-accepting entities must be fully compliant with the PCI PIN and PIN Transaction Security (PTS) Requirements.

Network International undertook initiatives to comply with the PCI PIN Security standard in 2015

ISAE 3402 AUDIT

Network International’s main system applications have been subjected to SAS 70 audit since 2011. This audit requires all organisations or service providers which host or process data belonging to their customers to demonstrate adequate controls and safeguards with regards to the security and integrity of that information.

With the retirement of SAS 70 as an auditing standard, Network International adopted the ISAE 3402 assurance standard to provide continued assurance on control design and operating effectiveness to our clients.

Network International have several ISO Management system and practices that will help the business to meet the international standards and cater it clients requirements.
The scope of all management systems mainly the core business units in Issuing and Acquiring.

ISO 27001-2013 CERTIFICATION

ISO 27001 is a set of international standards in Information Technology and Information Security, which were drafted in accordance with the rules of the International Organization for Standardization (“ISO”) and the International Electrotechnical Committee (“IEC”).

Network International was certified as meeting the requirements of the ISO 27001 standard in 2006 and we have successfully maintained our certification with the following scope:

Operations
Information Technology
Fraud Risk Management

ISO 22301-2019 CERTIFICATION

Being ISO 22301 Business Continuity Management certified shows we understand and prioritise the threats to your business with the international standard for business continuity. ISO 22301 specifies the requirements for a management system to protect against, reduce the likelihood of, and ensure your business recovers from disruptive incidents. ISO 22301:2019 specifies requirements to plan, establish, implement, operate, monitor, review, maintain and continually improve a documented management system to protect against, reduce the likelihood of occurrence, prepare for, respond to, and recover from disruptive incidents when they arise.

Network International was certified as meeting the requirements of the ISO 22301: 2019 standard in 2014 and have successfully maintained our certification with the following scope:

Issuing and Acquiring Payment Solution Provider
Click for BCM Policy Statement

ISO 9001-2015 CERTIFICATION

ISO 9001 is the world’s best known Quality Management Standard. It sets out the criteria for a quality management system. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistently good quality products and services, more efficiency, and are highly satisfied, which in turn brings many business benefits.

Network International was certified as meeting the requirements in 2013 and have successfully maintained our certification with the following scope:

Issuing and Acquiring Payment Solution Provider
Click for Quality Policy Statement

VALIDATED SERVICE PROVIDER: NETWORK INTERNATIONAL LLC

As a PCI-DSS certified entity NI is listed on the VISA Global Registry of Service Providers located at (https://usa.visa.com/splisting/splistingindex.html) which acknowledges service providers that have shown their commitment to security by meeting the requirements of the PCI Standard. NI’s presence on the registry provides its clients clients and prospective clients with confidence in our services and confirms that we take security seriously, potentially us apart from our competitors.

ISO CUSTOMER SATISFACTION MANAGEMENT

NI UAE has achieved compliance in ISO standards for delivering customer satisfaction and be among the first payment solutions providers in the region that obtain 100% compliance for all of the following:

ISO 10001:2018 Quality Management > Customer Satisfaction > Guidelines for Codes of Conduct for Organizations

ISO 10002:2018 Quality Management > Customer Satisfaction > Guidelines for Complaints Handling in Organizations

ISO 10003:2018 Quality Management > Customer Satisfaction > Guidelines for Dispute Resolution External to Organizations

ISO 10004:2018 Quality Management > Customer Satisfaction > Guidelines for Monitoring and Measuring Customer Satisfaction

The milestone underscores our ongoing commitment towards customer service excellence. Network International received the Record of Verification and meeting the requirements in 2020 and have successfully maintained its compliance within NI UAE Region.