Getting 
Technical Help

Getting Technical Help

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Q.

I am facing GPRS & Network Issues

A.
  • Ensure battery level is above 30%.
  • Move the machine where there is good network reception and restart. Wait for the network connection.
  • If there is no network connection after following these steps, please call our Help Desk for support on 800 4448.
Q.

My machine is shutting down

A.
  • Check the battery level and ensure it is above 30%
  • If the machine is shutting down even when charged, log a call with our Help desk on 800 4448 to upgrade your POS application to the latest version.
Q.

My machine is not printing

A.
  • Check if paper roll cover is fitted correctly.
  • Ensure paper roll is inserted correctly.
  • Check the battery level and ensure it is above 30%.
  • If the machine is still not printing, please log the issue with our Help Desk by calling 800 4448.
Q.

My machine is slow while transacting / keeps on hanging

A.
  • Turn off the device.
  • Remove the battery and re-insert
  • Charge the machine for 15 to 20 minutes.
  • Turn on the device and move it to an area with good network coverage.
  • If the issue persists, call our Helpdesk on 800 4448.
     
Q.

My machine indicates that it has been tampered with

A.
  • Reboot the device.
  • If the machine is still displaying a ‘tampered’ alert, then turn it off and please call our Help Desk on 800 4448 .
Q.

I am unable to Generate the Z-report

A.
  • Ensure that the battery level is above 30%.
  • Move the machine where there is good network coverage and restart; wait for the network connection.
  • Try printing the Z-report
  • If the machine is still not printing, then please call our Help Desk on 800 4448.