Network International is taking a major step in consolidating our Group identity and outreach – we are unifying our email domain!
This move leverages our collective strengths as the leading enabler of digital commerce in the Middle East and Africa (MEA) region. It will specifically align our subsidiaries in Africa, DPO Pay and Payfast, closer to the Network International family by streamlining our communication channels and presenting a unified identity.
The email addresses of our DPO and Payfast teams are now changing to name@network.global.
What is Network International’s association with DPO Pay and Payfast?
Network International, the leading enabler of digital commerce in the Middle East and Africa (MEA) region, acquired DPO Pay and Payfast in 2021. You can find out more about Network International’s acquisition of DPO Pay here, and its acquisition of Payfast here.
Does the email domain change affect transactions with DPO Pay or Payfast?
No, not at all. The transition to @network.global forms part of our groupwide efforts to streamline our communication channels and present a unified identity as part of the Network Group. We assure you that this change will not impact the services provided by DPO Pay and Payfast . We're dedicated to providing our partners, our customers and their clients with a safe, efficient and seamless payment experience.
Does the email domain change affect the websites of DPO Pay and Payfast?
Currently, this change is only related to the email domains and not the existing dpogroup.com and payfast.io websites.
Does the email domain change affect how a customer contacts the DPO Pay or Payfast Support teams?
At this stage, no. You can still contact DPO Pay support via email on support@dpogroup.com or via the live chat on the dpogroup.com website, and Payfast support on support@payfast.help or via the live chat on the payfast.io website. When we update the support email addresses, we’ll let you know via email and update this article.
This transition embodies more than just a shift in email domains; it signifies our commitment to presenting a united front in delivering the exceptional payment experiences our customers expect, and deserve.
Useful links: Payfast FAQ ; DPO Pay FAQ
For Technical Support:
Download our Network UAE Merchant Support Application for IOS & Android from the App or Play Store – or check out our YouTube channel, Network International Payment Solutions, for instructional videos.
Network UAE Merchant Support application
YouTube Channel
If you still need support, then you may also contact the following:
-
If you need to refund a customer –
email MerchantHD@network.ae -
If you have a financial query -
email MerchantHD@network.ae -
To add a service -
email SBCustomer@network.ae -
To raise a complaint –
call 800 4448
If you wish to give feedback regarding our services then please feel free to send an email to our Voice of Customer team at VOC@network.global