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Making
Account
Changes &
Talking to My
Sales Manager

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MAKING ACCOUNT CHANGES & TALKING TO MY SALES MANAGER

I am not getting a response from my Sales Manager

Please send an email to SBCustomer@network.ae with details of your issue. You can also contact the Call Centre on 800 4448. For escalations and feedback please email the details to our Voice of Customer team at VOC@network.global.

I don’t know who my Sales Manager is

Your Sales Manager's contact details will be on your Welcome Letter. You can also send an email to SBCustomer@network.ae with Merchant ID details or contact our Call Centre at 800 4448 for the Sales Manager details. For escalations and feedback please email the details to our Voice of Customer team at VOC@network.global.

I want to change/update my Bank account

Please send your request to your Sales Manager at least fourteen (14) days in advance along with the below listed documents from your registered email address for our review.

  • Letter on your company letterhead mentioning MID and signed and stamped by the authorised signatory
  • Copy of Valid Trade License (*If the legal name and name on the POS machine are different)
  • IBAN Proof (Bank Letter/Bank Statement)
  • NOC from bank with MID details (*if the account is hypothecated)
I want to update my company information (Email address and Contact information)

Please send an email from the email address registered with us to your Sales Manager along with a copy of your valid Trade License.

For Technical Support:

Download our Network UAE Merchant Support Application for IOS & Android from the App or Play Store – or check out our YouTube channel, Network International Payment Solutions, for instructional videos.

Network UAE Merchant Support application
YouTube Channel

If you still need support, then you may also contact the following:

If you wish to give feedback regarding our services then please feel free to send an email to our Voice of Customer team at VOC@network.global

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